Return and refund policy

Return & Refund Policy

We offer a 3-day return policy, which means you have 3 days after receiving your clothing item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at [Insert Email/Phone]. Returns should be sent to:

Flat - Lift 2, House - 23, Road - 10, Uttara, Dhaka - 1230, Bangladesh

Once your return is accepted, we’ll send you a return shipping label and instructions on how to send your item back. Returns sent without approval will not be accepted.

You can always reach out to us at [Insert Email/Phone] for any return-related questions.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Custom-made or personalized clothing
• Items marked as final sale
• Intimate or personal wear (for hygiene reasons)

If you have questions about a specific item, feel free to contact us.

Exchanges

Need a different size or color? The quickest solution is to return your item and place a new order once the return is approved.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund. If it's been more than 15 business days since approval, contact us at info@identic.com.bd.