Privacy Policy

Last updated: July 6, 2025

Identic operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Identic is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or transaction, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to data that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified information. Depending on how you interact with the Services and applicable laws, we may collect or process the following categories of personal information, including any inferences drawn from it:

• Contact details such as your name, billing and shipping addresses, phone number, and email address.
• Financial information including payment card details, transaction information, and payment confirmations.
• Account information including username, password, security questions, preferences, and settings.
• Transaction data such as items viewed, added to cart or wishlist, purchases, returns, exchanges, and cancellations.
• Communications you send to us, such as customer support inquiries.
• Device information including your IP address, browser type, network connection, and other unique identifiers.
• Usage information related to how and when you interact with the Services.

Sources of Personal Information

We collect personal information from various sources, including:

• Directly from you when you create an account, use the Services, or communicate with us.
• Automatically via the Services through cookies and similar technologies.
• From our service providers who assist us in delivering the Services.
• From partners or third parties.

How We Use Your Personal Information

We use your personal information to:

• Provide, tailor, and improve the Services, including order processing, payment, shipping, returns, and account management.
• Send marketing and promotional communications by email, text, or mail, and display targeted advertisements.
• Ensure security, authenticate accounts, detect fraud, and protect the integrity of our Services.
• Communicate effectively with you and provide customer support.
• Comply with legal obligations and enforce our terms and policies.

Disclosure of Personal Information

We may share your personal information with:

• Shopify and third-party vendors providing services such as payment processing, data analytics, customer support, fulfillment, and shipping.
• Business and marketing partners for promotional purposes, subject to their own privacy policies.
• Third parties as directed or consented by you (e.g., social media integrations or shipping).
• Our affiliates within our corporate group.
• Legal authorities or in connection with business transactions such as mergers or bankruptcies.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information on our behalf. Your data may be transferred to and stored in countries other than your residence. To learn more about Shopify’s data practices and your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. Please review their policies before providing any information. Information shared on public or third-party platforms may be accessible by others.

Children's Data

The Services are not intended for individuals under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. We do not knowingly “share” or “sell” personal information of individuals under 16 as defined by applicable laws.

Security and Retention of Your Information

While we implement reasonable security measures, no system is completely secure. Information sent to us may not be secure during transmission. We retain personal information only as long as necessary for the purposes described or as required by law.

Your Rights and Choices

Depending on your location, you may have rights including to access, delete, correct, or port your personal information, and to manage your communication preferences. You may exercise these rights via the Services or by contacting us. We may require identity verification before processing requests and will respond in accordance with applicable law.

Complaints

If you have concerns about how we process your data, please contact us. Depending on your location, you may also lodge complaints with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where applicable, we rely on recognized legal frameworks such as the European Commission’s Standard Contractual Clauses to safeguard such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post updates on this page with an updated “Last updated” date and notify you as required by law. Continued use of our Services constitutes acceptance of any changes.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@identic.com.bd

Address: Flat- Lift2 House-23 Road-10 Uttara Dhaka, Dhaka, 1230, Bangladesh